Shipping Policy

Items in stock

Most orders are created and shipped within 3-5 working days. 
Delivery Estimates:

This is plus the 5 working days we list to pack and send the item(s) 

  • UK – 1 to 3 working days 
  • Europe – 3 to 5 working days 
  • Rest of the World – 7 to 10 working days

Pre-order items

For pre-order items the dispatch time can be between 1-2 weeks (this is the maximum waiting time). After your purchase we will confirm the dispatch time via email.

Shipping costs

Shipping costs to the UK are included in the price of your items.
To the EU and non-EU Europe countries: 10.20 GBP
United States of America, Central- and South America: 17.65 GBP
Canada: 12 GBP
Rest of the World: 15 GBP

What happens if my order doesn’t arrive?

All delivery estimates are based on quotes supplied by the relevant courier, so they can’t be guaranteed by Madame Modiste Ltd. If your parcel is not delivered within the estimated window then it’s very likely there has been a delay in transit. 

Royal Mail

If your order is shipped with either of the Royal Mail services we advise you wait 10 working days (UK shipping addresses) or 28 working days (any other shipping addresses) before contacting us. The Royal Mail will deem a parcel as lost if not delivered within these windows. Once deemed as lost we’ll be able to work with you to resolve the problem.


All orders shipped with Hermes are fully trackable and we recommend you contact Hermes with your tracking number if there are any issues for the quickest resolution. Though if you’d like our help you can let us know using the details below.

If you’d like some help tracking your order, or you need to report a missing parcel, you can get in touch with us by emailing our office on or message us through our social media accounts.